UP Ration Card Helpline Number and Complaint

Helpline numbers at a glance

Before you rely on a commonly listed number, confirm it on fcs.up.gov.in, on the department's contact page, or on the State/UT toll-free list on nfsa.gov.in. That list was updated on 12 October 2026, but the numbers are shown as an image, so we could not read them out for you.

Which number should you call?

• You are working in another state and the shop there refuses your UP card: call 14445. Portability under One Nation One Ration Card is enabled in all 36 states and UTs, as reported by PRS.
• A problem with a ration shop in UP (less grain, shop shut, dealer asking money): try 1967 or 1800-1800-150, after confirming them on the official site, or contact your district supply office.
• Card cancelled, name removed, or application stuck: the supply office or the Jan Seva Kendra where you applied is often more useful than a call centre, because they can see your file.

How to make a complaint that gets attention

Whichever channel you use, a clear complaint is easier to act on. Follow these steps:

1. Note the facts. Write the date, the fair price shop name or number, the dealer's name, and what went wrong.
2. Know your entitlement. AAY cards get 35 kg per card a month and PHH cards 5 kg per person, free under PMGKAY. Check the exact amount on our UP entitlement page.
3. Call the helpline and ask for a complaint number. Write it down.
4. Use the state grievance system if the call does not help. UP's IGRS / Jansunwai-Samadhan system takes complaints, and the Food and Civil Supplies Department ranked 4th on complaint disposal in an April report, as reported by Drishti in May 2025. We could not verify the exact web address, so search for it carefully and check you are on a government domain.
5. Visit the supply office with your written note and complaint number if nothing changes.

Share only what the official channel asks for. Do not post your card or Aadhaar number publicly on social media.

Complaint topics people raise most

• Less grain than the card allows. Ration is issued after authentication on the ePoS machine at the shop. Ask the dealer to show the slip.
• Shop refusing a migrant worker. Under ONORC, any fair price shop should serve an NFSA card after Aadhaar authentication.
• Money demanded for e-KYC. The government does not charge for e-KYC at the ration shop beyond what is officially allowed. Report it. See our e-KYC guide.
• Name missing from the list. Check the list first using our list guide.
• Application pending for long. Check the status first using our status guide.

Other contact details listed online

A third-party contact site lists the Commissioner's office email as up.fncs@gmail.com along with the Lucknow phone number above. A wiki also points to a contact page and a contact details PDF on fcs.up.gov.in. We could not open these pages live, so we give them as "commonly listed". Before writing to any email address, confirm it on the official portal. Never send OTPs or full Aadhaar numbers by email.

Beware of fake helplines

Scammers sometimes post fake "ration card customer care" numbers. Watch for these signs:

• The caller asks for an OTP. No genuine helpline needs your OTP.
• The caller asks you to pay a fee to restore a cancelled card or add a name.
• The caller asks you to install a screen-sharing app.
• A website looks official but is not on a gov.in domain.

If you have shared an OTP by mistake, act fast: contact your bank if any bank details were involved, and tell the supply office. For more about the NFSA UP portal, see our nfsa.up.gov.in guide.